customer retention

OK, if you’re ever unhappy with your mobile phone contract, go ring them up and ask to cancel it! I was all set to ditch O2 and move to Orange and get a sexy new phone, so I rung up O2 and asked to end my contract. The people that deal with this are referred to as “the customer retention team” and they will tempt you to stay will all manner of succulent deals.

I’m still paying £15 a month for my O2 contract, but now I’m on the same talk plan as my good buddy Andy for which he pays £30 a month. Also, they are sending me a sexy new Sony Ericsson K750i for free! Pretty sweet deal huh?

Of course, I’ve been with O2 for nearly 2 years now on the same contract and after a year you’re no-longer ‘tied’ to it, you see. If you’re still in a mandatory-length contract then threatening to cancel probably wouldn’t hold much weight and make you look rather silly into the bargain.

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